Refunds: To qualify for a refund the returned item must be in new & saleable condition the same condition the item arrived in. Any item returned to us that has been used, installed or damaged prior to returning will not be elegible for a refund and will be sent back to the customer. A 10% restocking fee will be applied for items returned to us.
We do not process exchanges To exchange an item purchased from us for a different one, a customer will need to place a new order for the correct item and return the unwanted item for a refund. A customer return referencing a replacement order number will not be charged a restocking fee.
Warranty Conditions: Warranty only covers defects in workmanship and materials The Planet Cyclery warranty covers material defects and defects in workmanship. If you believe you have received defective or damaged merchandise from us please contact us using the process described above. Upon receipt of an item, the nature of the defect/damage will be investigated and a determination will be made based on the findings. In cases covered by warranty Planet Cyclery will honor the manufacturer's warranty and defective/damaged items will be replaced or repaired at our discretion.